Terms and Conditions for Landscaping Stjohnswood Services
These Terms and Conditions set out the basis on which landscaping services are provided by us to residential and commercial customers in the UK. By booking any landscaping Stjohnswood service, you agree to be bound by these terms, which apply to quotations, site visits, scheduled works, materials, waste handling, payment arrangements, and liability. Please read them carefully before placing a booking. Where a contract is formed, these terms take priority unless we agree otherwise in writing. They are designed to be clear, fair, and consistent with UK consumer and business law.
In these terms, references to “we”, “us”, and “our” mean the service provider, and “you” means the customer who requests or authorises the work. The services may include garden maintenance, turfing, planting, fencing, soft landscaping, hard landscaping, clearance, and related outdoor works. A booking may be made for one-off work or ongoing landscaping services in Stjohnswood, but in each case the contract only covers the scope confirmed in the quotation or work order. Any additional tasks requested later may require a revised price, revised timeline, or both.
These terms are intended to protect both parties by making responsibilities clear before work starts. If any part of the service must change because of weather, access, site conditions, or supply issues, we will use reasonable efforts to inform you and agree an adjusted approach. The customer remains responsible for ensuring that the site is ready for the agreed works and that any known hazards are disclosed in advance. By proceeding with a booking for landscaping Stjohnswood projects, you confirm that you have authority to allow access to the property and to approve the requested works.
1. Booking Process
All bookings begin with an enquiry and, where appropriate, a site assessment. We may request photographs, measurements, plans, or a visit to understand the required landscaping work. Any estimate or quotation provided before a full inspection is based on the information available at that time. A booking becomes confirmed only when you accept the quotation, agree the scope of the work, and receive our written confirmation, which may be sent by email or other recorded means. Landscaping Stjohnswood bookings are therefore only secure once confirmation has been issued.
It is your responsibility to provide accurate information about the property, including access arrangements, ground conditions, irrigation systems, underground services, pets, shared boundaries, and any restrictions that may affect the work. If the information supplied is incomplete or inaccurate, we may need to revise the quotation or timetable. We reserve the right to decline a booking where the site is unsafe, unsuitable, or outside our operational capacity. If a design or specification is provided by you, you remain responsible for its suitability unless we expressly agree to take responsibility for that design in writing.
Work will normally start on the agreed date or within a reasonable period around that date, subject to weather, supply availability, and prior commitments. We will aim to communicate any delay as early as possible. If materials are required, lead times may affect the commencement of work. You agree to provide suitable access during the scheduled working hours and to ensure that the working area is available and free from avoidable obstruction. Failure to do so may result in additional charges or postponement. We may also suspend work if conditions on site make safe completion impractical.
2. Pricing and Payments
Prices will normally be set out in the quotation and may be fixed, estimated, or subject to adjustment where the scope changes. Unless stated otherwise, all prices are exclusive of VAT, which will be added where applicable. Quotations are usually valid for a limited period and may be withdrawn or updated if material costs, labour availability, or site conditions change before acceptance. For Stjohnswood landscaping services, any variation requested by you after acceptance may be charged at the applicable rate, including additional labour, materials, disposal, or specialist subcontractors.
Payment terms will be confirmed before work begins. We may ask for a deposit, staged payments, or full payment in advance, especially for larger projects, bespoke materials, or specially ordered items. Unless we agree otherwise, invoices must be paid within the period stated on the invoice. Late payment may lead to the suspension of further work and may also attract statutory interest and reasonable recovery costs where permitted by law. You are not entitled to withhold payment for undisputed sums because of a complaint about separate issues that do not prevent the relevant work from being substantially completed.
Any allowance for materials is based on prevailing supplier prices. If a material becomes unavailable, we may propose a reasonable substitute of equivalent quality and appearance. Where you insist on a specific product or finish that increases cost or delays completion, the price and timetable may be revised accordingly. If you ask us to purchase items on your behalf, you may be required to pay for them in advance. Ownership of materials supplied by us usually transfers only once full payment for the relevant invoice has been received, unless otherwise agreed in writing.
3. Cancellations, Rescheduling, and Consumer Rights
If you wish to cancel or reschedule, you must give notice as early as possible. For booked landscaping works, especially where materials or labour have already been allocated, cancellation may result in a charge to cover costs reasonably incurred. Where a deposit has been taken, it may be non-refundable to the extent that it has been used to reserve time, purchase items, or cover preparatory work. We will act reasonably and only retain amounts that reflect genuine losses or costs. For ongoing landscaping Stjohnswood maintenance, notice requirements may be set out in the service schedule.
If you are a consumer and the contract is agreed at a distance or off-premises, you may have cancellation rights under the Consumer Contracts Regulations 2013. However, these rights may be limited or lost if you ask us to start work within the cancellation period and the service is fully performed, or if bespoke materials are made to your specification. We will provide the information required by law where those rules apply. If a right to cancel exists, you must exercise it in the manner and within the timeframe set out in the pre-contract information we provide. These terms do not reduce your statutory rights.
We may reschedule or cancel a booking where necessary due to severe weather, staff illness, transport failure, supply problems, or other events beyond our reasonable control. In such cases, we will use reasonable efforts to rearrange the work for a suitable alternative date. If we cancel and no alternative date is acceptable, any advance payment for undelivered work will usually be refunded, less any non-recoverable costs already properly incurred. We are not responsible for indirect losses arising from a genuine postponement, provided we have acted reasonably and in good faith.
4. Customer Responsibilities and Site Conditions
You must ensure that the site is safe and that we can access the agreed areas at the arranged time. This includes securing pets, removing delicate items, notifying neighbours where necessary, and identifying underground utilities, drainage runs, inspection chambers, or other hidden risks. We rely on you to disclose any known contamination, asbestos, protected features, unstable ground, or concealed structures. If the site conditions differ materially from what was described, we may pause work until the issue is resolved or adjust the quotation accordingly. The customer remains responsible for obtaining any permission required from landlords, freeholders, or managing agents.
If permits, consents, or approvals are needed for the work, you must obtain them unless we have expressly agreed in writing to do so. This may include planning permission, party wall matters, conservation-area considerations, or local restrictions. We do not accept responsibility for delays caused by a lack of required approvals. Where access requires shared driveways, communal spaces, or timed deliveries, you must ensure that arrangements are in place before the start date. If our team is unable to work because the site is not ready, waiting time or return visits may be chargeable. This applies equally to landscaping Stjohnswood work and to broader garden projects elsewhere.
5. Waste, Recycling, and Environmental Compliance
Waste created during the works will be handled in accordance with applicable UK waste legislation, including the duty of care requirements. We will use reasonable methods to separate recyclable, green, inert, and general waste where practicable. Unless we state otherwise, waste removal is only included if it is specifically listed in the quotation. If we transport waste from the site, we may use licensed carriers or approved facilities as required by law. You acknowledge that certain materials, such as soil, rubble, timber, contaminated vegetation, or treated materials, may require different handling and disposal methods.
You must tell us in advance if the site contains hazardous or potentially contaminated waste, including oil, chemicals, asbestos, fly-tipped waste, sharps, or invasive plant species. If such material is encountered unexpectedly, we may stop work immediately and arrange for specialist removal or report the issue if required by law. Any additional charges arising from the safe handling, testing, storage, transport, or lawful disposal of hazardous waste will be payable by you unless the problem was caused by our own actions. We will not knowingly carry waste that would place us in breach of environmental regulations or licensing requirements.
Where green waste is left on site, it becomes your responsibility unless the quotation states that removal is included. If we are asked to remove and dispose of waste, we will do so only in line with applicable regulations. You agree not to ask us to dispose of materials unlawfully or to mix regulated waste with ordinary green waste. We may refuse to remove materials that we believe may breach the law or expose us to unsafe handling requirements. This approach helps ensure that Stjohnswood landscaping services remain compliant and environmentally responsible.
6. Liability and Insurance
We will carry out the services with reasonable care and skill, using appropriately trained personnel and suitable equipment. If we fail to do so, and that failure causes loss or damage, our liability will be limited in accordance with these terms and with applicable law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Where work involves living plants, turf, or seasonal materials, we cannot guarantee outcomes that depend on weather, aftercare, soil conditions, or third-party interference.
To the fullest extent permitted by law, we are not responsible for indirect, consequential, or purely economic losses, loss of profit, or loss arising from matters outside our reasonable control. We are also not liable for damage caused by pre-existing defects, hidden conditions, unreported services, structural movement, poor drainage, or customer instructions that we reasonably follow. If you request that we preserve particular items, structures, or surfaces, you must clearly identify them before work begins. Reasonable wear and tear, minor scuffs, settling, and natural variation in materials do not usually amount to a breach of contract.
Our total liability for any one claim arising from the services will normally be limited to the amount paid or payable for the particular work giving rise to the claim, except where a higher limit is required by law. You are responsible for making sure that valuables, fragile items, and personal property are moved away from the working area. We do not accept responsibility for loss or damage caused by items left in a vulnerable position unless such damage is directly caused by our negligence. Where a claim is made, you must notify us within a reasonable time and allow us the opportunity to inspect the issue.
7. Warranties, Variations, and Completion
Any warranty we give will be limited to the specific works described in the quotation and may exclude natural settlement, seasonal movement, plant failure caused by weather or neglect, and damage caused by third parties. If a defect appears in workmanship within a reasonable period, and provided you have paid all sums due, we will consider the issue and may repair, rework, or otherwise address it at our discretion. The customer must maintain completed works properly, including watering, trimming, feeding, and general aftercare where relevant. We cannot be responsible for issues caused by lack of maintenance or improper use.
Changes to the agreed specification must be confirmed in writing. Verbal instructions may be acted on where urgent, but they may still affect the price and completion date. If a variation is substantial, we may require a revised quote before continuing. Completion is reached when the agreed works have been substantially performed, even if minor touch-ups remain. Any snagging items must be reported promptly so they can be reviewed. If you request additional work after completion, that will be treated as a new instruction and may be subject to separate charges and timing.
Delays caused by weather, supplier shortages, hidden conditions, or other events beyond our control do not usually constitute a breach of contract. We will, however, make reasonable efforts to minimise disruption and to communicate progress. If a delay becomes significant, we may agree a revised programme. The same principles apply to any landscaping Stjohnswood project, whether small-scale garden improvements or larger outdoor transformations. Fair dealing and practical communication are central to how we manage each booking.
8. Governing Law and General Terms
These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. If you are a consumer resident in another part of the UK, any mandatory local consumer protections that apply to you will also remain in force. Any dispute that cannot be resolved amicably should be brought before the courts of England and Wales, unless the law requires otherwise. If any part of these terms is found to be unlawful or unenforceable, the remaining parts will continue in effect.
No waiver by us of any breach will operate as a waiver of any subsequent breach. You may not assign your rights or obligations under these terms without our prior written consent. We may assign or subcontract any part of the work where reasonably necessary, provided the standard of service is not materially reduced. These terms, together with the accepted quotation and any written variations, form the entire agreement between the parties in relation to the relevant services. They apply to all landscaping Stjohnswood bookings unless otherwise agreed in writing.
The language of the contract is English, and the interpretation of headings does not affect the meaning of the clauses. By confirming a booking, you acknowledge that you have read, understood, and accepted these terms. They are intended to provide a clear framework for reliable, lawful, and professional landscaping work, while allowing reasonable flexibility where site conditions or external factors require it. We recommend keeping a copy of the accepted quotation and these terms for your records.
